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Still difficult to sign up for additional/new trips. Your portal needs an upgrade. Need limits greater than $75,000. Increase your ILF and provide the coverage.
The customer service agent was very helpful. The dates of our insured trip had been changed and she was able to update our policy quickly and efficiently and also gave us some helpful information.
Clear explanation Polite Patient Pleasant Great interaction experience over the phone
Knowledgeable customer service agent. Smooth transaction. All questions answered.
I spoke with Helen today and she was extremely kind, And helpful! Employees like Helen, are the reason we are repeat costumers!
This is a great company to purchase travel insurance through. They give you very clear and concise information on what is covered and its a very good value for the money, and you can choose the cover ...
My claim became a real nightmare,but Monica sorted through the paperwork, etc. and made the refund happen. She is a really good employee and represents your company very well. Cheryl Young 24987761 ...
Mistaken dates of travel were corrected and a credit issued.
It was fine - when I did call the person was not very helpful
Representatives had good product knowledge. Friendly, and easy to understand. Price was competitive. In the end felt good about the coverage and cost. Luckily we didn’t need to use the insurance a ...
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