There are no significant travel events at this time.Â
We've compiled a short list of helpful information for Arch RoamRight customers experiencing problems created by a significant event, such as a hurricane, earthquake, snowstorm, or others. Please refer to this page for easily accessible information about seeking
help, filing a claim, and getting up-to-date information on the situation.
Emergency Assistance and Customer Service
If you are experiencing an emergency and need immediate help, please call our 24/7 assistance provider using the information below.
24/7 Emergency Travel Assistance
Toll-Free US: 1-855-286-8348Â Â Â
Direct Outside US: 1-443-279-7335
Hours: 24 hours a day, 7 days a week, 365 days a year
Claims
Toll-Free US: 1-855-762-6252
Hours: Monday - Friday, 9AM - 5PM EST
Email:
Claims@roamright.com
Customer Service
Toll-Free US: 1-877-687-7170
Direct Outside the US: +1-201-537-9871
Hours: Monday - Friday, 8:30AM to 8:00PM EST  Â
Email:
customerservice@roamright.com
Filing a Claim
Read everything you need to know about filing a claim by visiting the
Claims Information section of our website.
Instructions for How To File A Claim
Useful Resources
The U.S. DOS Bureau of Consular Affairs also maintains a list of Travel Alerts & Warnings. Travelers can search by location or review the entire list.
Link:
http://travel.state.gov/content/passports/english/country.html
The same department also hosts a website for travelers to get help in the event of an emergency, anything from lost or stolen passports to a natural disaster.
Link:
http://travel.state.gov/content/passports/english/emergencies.html
Homeland Security also maintains a website related to overseas travel and alerts. They offer a list of international travel tips as well.
Links:
http://www.dhs.gov/how-do-i/find-overseas-travel-alerts
Here is another U.S. government travel site with links to many travel resources.
Link:
http://www.usa.gov/Citizen/Topics/Travel/International.shtml
International Weather
Link:
https://www.weather.gov/international/
Link:
http://www.weather.com/travel
Emergency Help for Americans Abroad:
Link:
https://www.usa.gov/americans-abroad#item-37287
One of the most useful travel resources is the
RoamRight mobile app. With the mobile app, travelers have access to all of these important resources in one place. As a partner, you can get access to all of the features
in this award-winning app available on the App Store and Google Play. With detailed destination and security information, this should be your go-to resource for up-to-the-minute travel, health and security advice and information.
