Published on Wednesday, December 2, 2015
At almost 90 years old, Betty* was looking forward to her three-week trip to Norway. She was going to see the midnight sun, eat pickled herring, and venture into the Arctic Circle.A week into her trip, Betty developed a case of pneumonia. She experienced respiratory distress, was hospitalized, and put on a ventilator to help her breathe. Ultimately, she stayed in the hospital for 20 days before she was able to fly home via air ambulance. The cost of her evacuation? Almost $90,000.
Published on Wednesday, November 25, 2015
Imagine you have a client who decided to give his mom a birthday
surprise with a vacation to Italy! The whole family is excited and the
trip has been going exactly as planned. Then something happens that
you’ll never forget: The mom has a stroke and is hospitalized. What
would you do?
Published on Tuesday, November 10, 2015
Five airports are testing mobile passports. If you or your travelers
have gone through Seattle-Tacoma, San Francisco, Chicago O’Hare,
Atlanta’s Hartsfield-Jackson, or Miami International, you may have seen
them. The idea is to move travelers through customs faster by making
the passport process digital. In fact, with a mobile passport, travelers
can submit their information to customs as soon as they can use their
cell phones upon landing. So how does it work?
Published on Tuesday, November 3, 2015
In a perfect world, travelers might be required to take a test after buying travel insurance, just to be sure they know what they have. Major misconceptions, leading to disappointment down the line when an inappropriate claim is made and rejected mightbe eliminated…if they could be forced to take that test. Stop right there, and that strategy is riddled with customer un-friendly problems. While sellers of travel might want to ensure that travelers understand their coverage, we all know that readingpolicies is about as interesting as watching paint dry. Still, if those who sell travel protection do a good job of selling it in the first place, understanding comes naturally.
Published on Tuesday, October 27, 2015
Agents spend a great amount of time tending to existing clients. Indeed, that function is a big part of retaining those clients and the time is well spent. But what about identifying and gaining new clients? How do agents today grow their business fortomorrow? Word-of-mouth recommendation from happy travelers goes a long way but is limited to a small circle of their friends. Traditional forms of advertising might bring potential clients but the return on that investment is often elusive. Still, thosetraditional methods of engaging existing and potential clients are well defined as opposed to the vast, unknown world of the Internet, social media and blogging, right? Actually, ‘wrong’ is the correct answer, as mainstream business is finding its placein cyberspace.